At The Social Sphere, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

The Social Sphere is a business registered in England, offering services including social media management, content creation, newsletter marketing, bookkeeping, business support, and administrative services. For any privacy-related queries, you can contact us at:

Email: info@thesocialsphereagency.com

2. What Information We Collect

We may collect and process the following personal data:

• Contact Details: Name, email address, phone number, and postal address.

• Business Information: Details about your business relevant to the services we provide.

• Payment Information: Bank details or payment transaction data.

• Communication Data: Emails, messages, and other correspondence.

• Website Usage Information: IP addresses, browser type, and pages visited (via cookies and analytics).

3. How We Use Your Information

We collect your information for the following purposes:

• To provide and manage our services.

• To communicate with you regarding projects or enquiries.

• To issue invoices and manage payments.

• To send updates, newsletters, or marketing materials (with your consent).

• To comply with legal obligations and resolve disputes.

4. Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

• Contractual Necessity: To deliver the services you have requested.

• Consent: Where you have explicitly agreed to receive marketing communications.

• Legitimate Interests: For internal business purposes such as record-keeping.

• Legal Obligation: To comply with applicable laws and regulations.

5. Sharing Your Information

We do not sell your personal data to third parties. However, we may share your data with:

• Professional service providers (e.g., accountants or software providers).

• Legal or regulatory authorities if required by law.

• Third-party platforms used for service delivery (e.g., newsletter tools).

All third parties are required to handle your data securely and in accordance with UK GDPR.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legal or accounting requirements. Typically:

• Financial records are retained for six years.

• Communication records are retained for up to two years unless required for ongoing projects.

7. Your Rights

Under UK GDPR, you have the following rights:

• Access: Request a copy of the personal data we hold about you.

• Rectification: Request corrections to any inaccurate or incomplete data.

• Erasure: Request deletion of your data where it is no longer necessary.

• Restriction: Request to limit processing of your data.

• Objection: Object to processing based on legitimate interests.

• Data Portability: Request transfer of your data to another provider.

To exercise your rights, contact us at [Insert Your Email Address].

8. Cookies

We use cookies to enhance user experience and analyse website traffic. For more information, see our Cookie Policy.

9. Data Security

We implement appropriate technical and organisational measures to safeguard your data. However, no transmission over the internet is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page, and where appropriate, we will notify you via email.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, contact us at:

Email: info@thesocialsphereagency.com